Privacy Policy

Pristine Carpet & Tile Cleaning LLC DBA Pristine Carpet & Tile Cleaning ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

We collect the following types of information:

Personal Information: • Name, email address, phone number, physical address • Payment information when you make a purchase or request a quote • Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information: • IP address, browser type, device information • Website usage patterns and analytics • Cookies and similar technologies

Customer Communication: • Records of inquiries and service requests • Appointment details and preferences • Service history and feedback

We use collected data for:

• Providing and improving our carpet, tile, and floor cleaning services • Processing transactions and payments • Communicating with you about your inquiries, appointments, and promotions • Enhancing website functionality and user experience • Ensuring security and fraud prevention • Maintaining records of your communication preferences and consent

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent: • You will only receive messages if you have explicitly opted in • We maintain timestamped records of all opt-in actions • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions: • You can cancel SMS notifications at any time by replying "STOP" • You will receive a final confirmation message, and no further messages will be sent unless you re-opt in • All opt-out requests are processed immediately

Message Frequency & Content: • Message frequency varies based on your interactions with our business • Messages will be directly related to the services you have requested • We do not send promotional content without specific consent

Help & Support: • Reply "HELP" for assistance or contact us at office@pristinetulsa.com • Customer support is available during regular business hours

Carrier Information: • Standard message and data rates may apply • Carriers are not liable for delayed or undelivered messages • Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (such as customer service) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

We do not sell, rent, or trade personal information. We may share information with:

Service Providers: • Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling) • SMS providers solely for delivering messages you have consented to receive • All providers are contractually obligated to maintain confidentiality and security

Legal Compliance: • If required by law, legal process, or to protect our rights • In response to valid law enforcement requests or court orders

Business Transfers: • In case of mergers, acquisitions, or sale of assets • Your data remains protected under this policy

All the above categories exclude text messaging originator opt-in data and consent, except for necessary messaging service providers.

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest • Secure access controls and authentication mechanisms • Regular security assessments and updates • Employee training on data protection • Breach notification protocols in accordance with applicable laws • Secure backup systems and disaster recovery procedures

While we take strong precautions, no system is 100% secure.

We use cookies and similar technologies to:

• Analyze site traffic and user behavior • Remember your preferences • Improve website functionality and user experience • Measure effectiveness of our services

You can control cookies through your browser settings.

You have the right to:

• Access, update, or delete your personal information • Opt out of marketing emails via the unsubscribe link • Opt out of SMS by replying "STOP" • Request information about how your data is used • Withdraw consent at any time • File a complaint if you believe your rights have been violated

To exercise these rights, contact us using the information below.

Our website may contain links to third-party websites. We are not responsible for their privacy practices. This policy applies only to Pristine Carpet & Tile Cleaning.

We may update this policy periodically. The latest version will always be available on our website with the updated effective date.

If you have any questions about this Privacy Policy, contact us at:

Pristine Carpet & Tile Cleaning 11660 E 51st St, Tulsa, OK 74146 (918) 902-1314 office@pristinetulsa.com https://www.pristinetulsa.com